Help & support

Last updated: September 26, 2026

We’re happy to help with Robin, your membership, accessibility, or privacy requests. Email support@myfriendrobin.com. Please do not include passwords, payment details, or sensitive conversation content.

Sign in on the website

Go to myfriendrobin.com/login and enter the email address you used when you joined. We’ll email you a short sign-in code. Type the code, or press the button inside the email. If it doesn’t arrive within a few minutes, check your spam or junk folder.

Prefer a password? After signing in with a code, open Settings → Account and privacy → “Set or change password.” Next time, choose “Use my password” on the sign-in page. If you forget it, just use an email code instead.

Cancel or manage a website membership

In Robin, open Settings → Robin Club membership → “Manage, update card, or cancel.” You keep access until the end of the month you’ve paid for.

Memberships bought in the iPhone or Android app

These are billed by Apple or Google. On iPhone, open Settings → your name → Subscriptions → Robin. On Android, open Google Play → Payments & subscriptions. In the app, sign in with the same account and choose Restore purchase if needed. Deleting the app or Robin account does not cancel a store subscription.

Delete your account

Open Settings → Account and privacy → Delete account and conversations. Website accounts are deleted right away and any website membership is cancelled. Accounts created with Sign in with Apple are confirmed with Apple first. You can also delete individual conversations from Saved chats.