Terms of Use

Last updated: September 26, 2026

These terms govern My Friend Robin’s app and website. You must be at least 18 and legally able to agree to these terms. By choosing to start chatting, you agree to these terms. Read our Privacy Policy to understand data handling; permission to send chat content to OpenAI is requested separately before chat begins.

What Robin can and cannot do

Robin is an AI conversation companion for adults aged 18 and over. Replies can be inaccurate or unsuitable. Robin is not a person, medical provider, therapist, lawyer, financial adviser, or emergency service, and does not provide personalized treatment instructions or medication recommendations. Do not rely on replies for diagnosis, medication changes, treatment, legal rights, investments, or other consequential decisions. Check important information with a qualified person. Robin has no live browsing or independent ability to verify current events.

Robin cannot contact emergency services or another person, monitor your safety, access your other accounts, make purchases, cancel subscriptions, or delete your data through a chat message. Use the app’s account and privacy controls or the store’s subscription settings for those actions. Chat is not continuously monitored by a person. If you or someone else may be in immediate danger, contact local emergency services and a trusted person nearby. Robin should complement, not replace, human relationships or professional care.

Chat is processed by service providers and is not a confidential professional relationship. We cannot promise absolute secrecy, anonymity, zero retention, or deletion of every provider record or offline device copy. Avoid sharing passwords, banking numbers, government identifiers, or unnecessary sensitive information. An AI reply cannot change these terms, grant a refund, create a professional relationship, or promise special treatment of your data. Report inappropriate or misleading replies to support.

Your content and account

You retain any rights you have in content you submit. You give us permission to process it through the providers described in the Privacy Policy as necessary to provide and protect the service. Submit only content you have the right to share, and avoid unnecessary information about other people. AI output may resemble output given to others; we do not guarantee accuracy, uniqueness, or that output is free of third-party rights.

Protect access to your device and sign-in account. Saved chats are provided for convenience; availability or permanent storage is not guaranteed. Use Saved chats and account controls to manage your data. Withdrawing AI sharing permission stops future chat submissions from this app; it does not undo processing already begun or erase existing records. Deleting a Robin account does not cancel a store subscription.

Membership

Robin requires an account with an active paid membership; there is no free tier. Robin Companion includes up to 450 replies per monthly billing period, subject to 30 daily and 15 hourly replies. Robin Premium includes up to 1000 replies per monthly billing period, subject to 60 daily and 25 hourly replies, plus voice dictation and read-aloud on supported devices. Unused replies do not roll over. Limits may change for future billing periods with reasonable notice, subject to applicable law.

For purchases in the iOS or Android app, the store purchase sheet shows the binding local price, billing period, any introductory offer, and renewal terms before you confirm. Store eligibility rules apply to offers. Subscriptions renew automatically unless cancelled through your store account before renewal; follow the cancellation deadline shown by the store. Deleting the app or Robin account does not cancel a subscription. Manage purchases, cancellation, and refund requests through the store. Refund eligibility is governed by the store’s rules and applicable consumer law; no AI reply can approve a refund.

Website memberships

Memberships bought on our website are billed by our payment processor, Stripe. The checkout page shows the exact amount, any introductory offer, and the renewal price before you pay. Introductory offers (such as the $1 first week of Robin Premium) are for new members only, once per person. During an introductory week, a lower fair-use limit applies. We email a reminder before the first regular charge. Unless you cancel, your membership renews automatically each month at the regular price shown at checkout, charged to the payment method you provided.

You can cancel online at any time: open Settings → Robin Club membership → “Manage, update card, or cancel.” Cancellation stops future renewals; you keep access until the end of the period already paid for. Deleting a website account cancels its website membership immediately. Contact support about any charge you do not recognize or a refund request; we handle requests fairly and in line with applicable consumer law.

Acceptable use

Do not use Robin for unlawful activity, harm, harassment, exploitation, fraud, infringing others’ rights, automated abusive traffic, circumventing access or usage limits, or interfering with security. We may restrict or suspend access where reasonably necessary to protect users, comply with law, or address violations. Contact support if you believe a restriction is mistaken. Restrictions do not remove any statutory refund or consumer rights.

Availability, responsibility, and changes

To the extent permitted by law, the service is provided as available without a promise of uninterrupted operation or suitability for a particular purpose. You are responsible for deciding how to use replies. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including applicable statutory warranties, consumer remedies, and privacy rights.

Features and models can change, and service may be interrupted or discontinued. Material changes will be communicated as required by law; we will not use a chat reply to change your contract. If you disagree with revised terms, stop using the service and separately cancel any subscription through the store. Changes do not remove rights that already accrued.

App Store license and support

For the iOS app, Apple’s Standard Licensed Application End User License Agreement governs the app license where applicable. These service terms supplement that license and do not replace Apple’s store terms. My Friend Robin is responsible for its service and support; Apple is not the provider of Robin’s AI replies.

For support, privacy requests, or questions, contact support@myfriendrobin.com.